Safety & FAQ’s

Safety

Safety is paramount in everything we do. Believe it or not it’s possible to be safe and have fun at the same time. All of our Skippers and Crew are trained to a high standard. All the boats operate under strict regulations and in line with the company’s safety management system (SMS).

With years of experience operating vessels locally and further afield, along with several years as members of the Royal National Lifeboat Service (RNLI), you can be assured you’re in safe hands.

All of our operations are carefully risk assessed. The vessels comply with the strict guidelines enforced by the Maritime and Coastguard Agency (MCA). Vessels are inspected by the MCA to ensure compliance, and further to this, we at Bay Island Voyages insist on monthly audits of our vessels, crews and safety equipment by trained professionals. This way we can demonstrate our commitment to the safety of all when aboard one of the company vessels.

Training is key to prevent skill fade, and demonstrate that all of the planning and preparation during drills would be instinctively carried out if an emergency event were ever to occur.

Drills are carried out in house with all vessel crew members. Further to this we have links to both the local RNLI and Search and Rescue Helicopter, working together we can engage as a team to drill down on techniques and constantly develop our Safety Management System. With the Bristol Channel having the second highest tidal range in the world we are also ready to assist others if a situation were to occur.

All the vessels are equipped with safety items as set out in the MCA regulations. This includes but not limited to:

  • Self-inflating Liferafts
  • Lifejackets for everyone on-board
  • VHF radio’s
  • Thermal protective aids
  • Pyrotechnics for raising an alarm
  • First aid equipment
  • Firefighting equipment
  • Wind and waterproof clothing
  • Signalling Torches

Every effort is made to have safety at the forefront of everything we do. Should you have any questions or concerns ahead of a voyage then get in touch and we can discuss further.

FAQ’s

Welcome to the Bay Island Voyages Frequently Asked Questions.

If we haven’t addressed what you’re looking for, further questions can be answered via our contact us page or alternatively you can call us on 07393 470476.

How many people can go on a boat?

We can take a maximum of 12 people per boat. We normally have two boats running so can accommodate up to 24 people per trip.

What should I wear?

It tends to be a lot colder at sea than it is on the land. We suggest layers of clothing and if you have waterproof trousers and jackets we suggest you bring them, you can always leave them in your seat locker. We provide a water resistant jacket but suggest that you do bring another layer with you if you have them. We also provide a life jacket for every passenger.

Am I going to get wet?

It depends on the weather, but for most trips you will probably get at least a little splash. The only trip where you probably won’t get wet is a Bay Blast, as long as it is not raining.

Who can’t travel?

Due to the speed and manoeuvrability of the boats anyone with pre-existing conditions such as back pain, neck pain, previous injuries that could be aggravated by sudden movements or if you are pregnant will not be able to participate. Slower passage trips can be arranged with advanced notice.

We reserve the right to refuse to carry anyone who is under the influence of drugs or alcohol. We also ask that if you have any pre-existing medical conditions, for example epilepsy, you let us know before travelling so we can be aware of them.

Whilst we are an inclusive provider, safety of our passengers comes first. There are limitations for access onto the boats, therefore we ask that anyone with a physical disability contact us prior to booking, to ensure that we are able to safely get you aboard.

What happens if the weather is bad?

The weather can require the need to cancel trips. Should this be the case then as much notice as possible will be given. Choice to arrange an alternative trip or a full refund will be given. The rain does not stop us, that’s why we have waterproof jackets for all. The skipper will make the final decision and the call will solely be made on the safety of passengers.

How many people do you need for a trip to go ahead?

We need a minimum of 6 people to run a trip. Each boat can take a maximum of 12 people. If you have a group smaller than 6 we can put you together with other groups to get a trip that can run.

Is there a cancellation charge?

All deposits are non refundable.

Upon full payment if you cancel:-

Up to 72hrs prior to your trip an 80% refund will be given.

24hrs prior to your trip a 50% refund will be given.

Under 24hrs prior to your trip, then we reserve the right to withhold the full amount.

All cancellations should be made via phone, with an email for request of refund or alternative date.

Can I get a full refund for a cancelled trip?

Should Bay Island Voyages need to cancel the trip for reasons such as bad weather then a full refund or alternative date will be offered.

I want to go on a trip but there is not one on the website.

Should all of our available time slots be full, feel free to drop us an email or give us a call. We may be able to schedule further trips depending on availability.

Is the experience suitable for young children?

Our trips are suitable for all ages; however, the only restriction we have is that people are at least 1.1 meters tall, able to reach the footrests and can hold onto the safety bar in front of them throughout the trip.

We can arrange slower trips if required as a group, and consider people under the 1.1-meter limit.